Certificate II in Health Support Services


Are you looking to START your CAREER in the community services sector? This pathway course will give you practical skills and knowledge you need to provide individual support in aged and community care settings.

Job Prospects

  • Aged Care Worker
  • Community Care Worker
  • Personal Care Worker
  • Respite Care Worker



Subsidised                  $120

Concession                 $102

Full fee                           N/A

Start Anytime

Government Funding Available

Flexible Delivery Options


Study with Industry Experts

Course Overview

Make a start in your career in the community services sector with this pathway qualification.  HLT23215 Certificate II in Health Support Services will give you the skills you need to provide individualised support and care to people in home, community, or health care settings.

You will receive job ready skills training with all training and assessment delivered onsite at Aged Care facility.  Our trainers are industry experts and will provide guidance and support every step of the way, to ensure you have the knowledge and skills needed to succeed in the field.

Course Requirements

To achieve a HLT23215 – Certificate II in Health Support Services you must complete 12 units which are made up of 4 core units and 8 electives.  

Core Units:

CHCCOM005 Communicate and work in health or community services

CHCDIV001 Work with diverse people

HLTINF001 Comply with infection prevention and control policies and procedures

HLTWHS001 Participate in workplace health and safety

Elective Units: 

BSBINM201 Process and maintain workplace information 

CHCCCS010 Maintain a high standard of service

CHCCC012 Prepare and maintain beds

CHCCC020 Respond effectively to behaviours of concern

CHCCCS026 Transport individuals

HLTHSS004 Handle and move equipment, goods and mail

HLTWHS005 Conduct manual handling tasks safely

CHCCOM001 Provide first point of conduct

Entry Requirements

There are no formal entry requirements for this course. 

Akadia Training does require that you complete a Language, Literacy and Numeracy skills (LLN) assessment to determine your ability to successfully complete your training. If you believe you may experience difficulties with any aspect of LLN assessment, please talk to us and we will be able to help you. 

Course Delivery | Duration

The HLT23215 Certificate II in Health Services Support is delivered over 6 – 8 months and students will be required to attend training for one day per week for 13 weeks. Students will be required to complete assignments and practical task before participating in a work experience program for a total of 20 days (one day per week).

Every student will have access to regular one-on-one contact with their dedicated trainer.  

Recognition of Prior Learning (RPL)

RPL is a form of assessment and is offered to all students once you have enrolled into your qualification. RPL provides an opportunity for a range of knowledge and skills relevant to this qualification and the job role to be assessed and recognised before formal training commences.

RPL will require you to discuss your experience with your trainer, gather evidence to support the RPL process, and participate in a workplace observation visit with your workplace supervisor and one of our trainers.

Direct Credit

If a student has existing qualifications that may be related to this qualification, they will be encouraged to present those qualifications or Statements of Attainment (SOA) to their trainer. Existing qualifications or SOA will be assessed against the requirements of the current Certificate III in Individual Support to determine if any credit transfers are appropriate. 

Refund Policy

Once training has commenced, refunds will be given on a pro-rata basis, in accordance with the agreed training plan. For those units which students have commenced training in, (those in which resources and/or any training has been received) fees will be refunded on a pro rata basis. If fees have been paid in advance and training has not commenced nor resources issued, then fees for those units will be refunded in total. Students may appeal in writing to the Training Manager regarding this refund policy. If a student withdraws from a workshop or agreed training session without notifying Akadia, a refund will not be issued for that unit or workshop. 

Akadia Training Toowoomba

If you are considering a career in this industry, we would love to talk to you about your career options and guide you through the enrolment process.

At Akadia Training, we aren’t just another training institution. When you enrol, you will become part of the Akadia family where you will receive on-going support throughout the entire course. You will learn from a team of trainers who have current experience in the aged care and disability industry.